Terms of service

Welcome to Verdant Vault (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and online store, where we offer plant-based, biodegradable, and eco-friendly cutlery, plates, and tableware (“Products”).

By accessing or purchasing from our website, you agree to be bound by these Terms. Please read them carefully before placing any orders.

 

 

1. General Information

Verdant Vault provides sustainable, plant-based products designed to reduce environmental impact.
By using our website, you acknowledge that you have read, understood, and agree to these Terms, along with our Privacy Policy.

 

 

2. Eligibility

To use our online store, you must:

  • Be at least 18 years old (or have parental/guardian consent).

  • Provide accurate, current, and complete information when making a purchase.

  • Use our website and products only for lawful purposes.

 

 

3. Products and Availability

We make every effort to accurately describe and display our products, including color, size, material composition, and images. However:

  • Colors and textures may vary slightly depending on device display or production batches.

  • Product availability is subject to change without notice.

  • We reserve the right to discontinue or modify any item at any time.

 

 

4. Pricing and Payment

  • All prices are listed in AUD and include/exclude taxes as stated on the website.

  • Shipping fees and taxes (if applicable) will be calculated at checkout.

  • We accept payment through approved online payment methods displayed at checkout.

  • Orders are confirmed only after successful payment authorization.

  • We reserve the right to correct pricing errors and cancel any incorrectly priced orders.

 

 

5. Orders and Acceptance

Once you place an order, you will receive a confirmation email acknowledging receipt.
This does not constitute acceptance of your order. Your order is accepted once we have processed payment and dispatched the goods.
We may refuse or cancel any order if:

  • The product is unavailable,

  • There is a pricing or description error, or

  • Fraudulent or unauthorized activity is suspected.

 

 

6. Shipping and Delivery

  • We ship products to the addresses provided during checkout.

  • Delivery times are estimates and may vary due to shipping carrier delays, weather, or high demand.

  • We are not responsible for delays beyond our control.

  • Risk of loss or damage passes to you once the order has been delivered to the carrier.

 

 

7. Returns, Refunds, and Exchanges

We want you to be happy with your purchase.

  • You may request a return or exchange within 07 days of receiving your order, provided the items are unused, in original packaging, and in resalable condition.

  • Custom, discounted, or clearance items are non-returnable unless defective.

  • To initiate a return, contact us at info@verdantvault.com.au with your order number and reason for return.

  • Refunds will be processed to your original payment method once the return is approved and inspected.

  • Shipping fees are non-refundable unless the product was faulty or incorrectly sent.

 

 

8. Product Care and Use

Our products are made from plant-based or biodegradable materials.
To maintain quality and sustainability:

  • Avoid exposure to high heat or prolonged moisture unless specified as safe.

  • Dispose of items responsibly according to local composting or recycling guidelines.
    We are not responsible for damage resulting from misuse or improper storage.

 

 

9. Intellectual Property

All content on this website—including text, logos, product images, designs, and graphics—is the property of Verdant Vault and protected by copyright and trademark laws.
You may not reproduce, modify, or distribute any content without written consent.

 

 

10. Limitation of Liability

To the fullest extent permitted by law, Verdant Vault is not liable for any:

  • Indirect, incidental, or consequential damages,

  • Loss of profit, revenue, or data, or

  • Claims arising from improper use of our products.
    Your sole remedy for dissatisfaction is to stop using our website and request a refund as per our return policy.

 

 

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, store, and protect your personal data.

 

 

12. Changes to Terms

We may update these Terms at any time. The most current version will always be posted on our website with the “Effective Date” above. Continued use of our Services after updates means you accept the revised Terms.

 

 

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.

 

 

14. Contact Information

If you have any questions about these Terms or our policies, please contact us at:
📧 Info@verdantvault.com.au
📍 PO BOX 820, Stanhope Gardens , NSW, 2768 , Australia.