Refund policy
Our Commitment
At VerdantVault, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines your rights and our procedures for returning goods purchased within Australia.
You are also entitled to have the goods replaced if they are not of acceptable quality or if they are damaged.
Change of Mind Returns
We understand that sometimes you may change your mind.
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Eligibility: To qualify for a change-of-mind return, the item must be:
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Unused, unopened, and in its original packaging.
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Returned within 7 days of purchase.
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Accompanied by proof of purchase (e.g., receipt, order confirmation).
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Exclusions: For hygiene or safety reasons, some products cannot be returned unless faulty.
A restocking fee may apply in some cases and return shipping costs are the responsibility of the customer.
Faulty or Damaged Goods
If your item is faulty, damaged, or not as described, please contact us as soon as possible.
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Assessment: We may require photos or further details to assess the issue.
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Resolution: Depending on the circumstances, we may offer a repair, replacement, or refund.
We will cover return postage costs for faulty or damaged goods.
How to Return an Item
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Contact our Customer Service team at info@verdantvault.com.au to initiate a return.
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Provide your order number, proof of purchase, and a brief description of the issue.
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We will guide you through the return process and provide a return address or shipping label if applicable.
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Once the returned item is received and inspected, we will notify you of the outcome.
Refunds
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Approved refunds will be processed to your original payment method within 14 business days.
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Shipping fees are non-refundable except where the return is due to our error or a product fault.
Sustainability Note
As part of our commitment to reducing waste, we encourage thoughtful purchasing. If you have questions before ordering, our team is happy to assist.